Terms & Conditions
The rules and guidelines for using our services.
Last updated: July 2026
1. Agreement to Terms
By accessing our website (https://www.ultimocleanings.sg) and booking our cleaning services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.
2. Service Bookings and Quotations
- All quotes provided via WhatsApp, phone, or email are indicative based on the information provided by the customer.
- Final pricing may be adjusted on-site if the actual condition, size, or material of the items (e.g., heavily soiled sofas, larger carpets) differs significantly from the initial description.
- Bookings are only confirmed once you receive a confirmation message from our team.
3. Cancellations and Rescheduling
We understand that plans change. If you need to cancel or reschedule your cleaning appointment, please notify us at least 24 hours in advance. Late cancellations or failure to provide access to the property at the scheduled time may incur a nominal cancellation fee.
4. Preparation for Cleaning
To ensure our team can work efficiently, we request that you:
- Secure all fragile, valuable, or highly sensitive items before our team arrives.
- Provide access to clean water and electricity, which are required for our professional extraction equipment.
- Ensure pets are kept in a safe area away from the immediate cleaning zones.
5. Service Limitations and Stain Removal
While we use industry-leading equipment and safe, effective cleaning solutions, we cannot guarantee the complete removal of all stains, particularly those that are very old, have been previously treated with incorrect chemicals, or have permanently altered the fabric dye. We will always communicate realistic expectations before commencing work.
6. Liability and Damage
ULTIMO Cleaning Services exercises the utmost care when handling your property. However, we are not liable for pre-existing damage, wear and tear, or structural weaknesses (such as weakened upholstery seams or degraded carpet backing) that may become apparent during the normal cleaning process.
7. Payment Terms
Payment is due in full upon completion of the cleaning service, unless a prior corporate billing arrangement has been agreed upon. We accept PayNow, bank transfers, and cash.
8. Contact Information
For any questions regarding these Terms & Conditions, please contact us at:
ULTIMO Cleaning Services
Phone/WhatsApp: +65 8877 8824
Email: sales@ultimocleanings.sg